Before we begin explaining Zoho CRM, let us explain to you what CRM is. CRM refers to “Customer Relationship Management,” and it refers to all the approaches, tools, and solutions that businesses employ to engage, acquire, and keep customers. CRM software enables businesses to manage client operations and guarantee that over time interactions with prospects and clients go effortlessly and effectively throughout the customer journey. CRM software allows businesses to raise closure rates, build loyalty, and increase revenues. Companies can quickly gather and manage client data from different channels using CRM software, allowing them to create more detailed customer profiles, enable tailored customer experiences, and assure the maximum efficiency of customer-facing staff.
Zoho CRM is a combination of all the things listed above and more. Either you are a Business-to-Business (B2B) Company or a Business to Client (B2C) Company, Zoho CRM is the right solution for you. i00 enables you to meet your client’s needs, manage accounts and workflow and always stay up to date with your business deals, payments, and reports so that you can always be one step ahead of your competitors. Not just B2B and B2C companies, Zoho CRM is also a fundamental tool to SMB and Enterprises. Reduce the time spent on tasks and with remaining time to focus on all the other operations.
How can you benefit from CRM?
If it is hard and complicated for you to manage your workflow and customer relations, it is the right time for you to let i00 take over with Zoho CRM. With Zoho CRM, you can:
1- Increase your sales and revenue
Want to identify, nurture, and follow up on quality leads? Zoho CRM will do the work for you. Thus, you don’t need to waste more time on that and focus on schedule and follow up tables.
2- Effective work process
Ensure that your employees keep motivated by creating and implementing effective business procedures. i00 can assist you in ensuring that standards are maintained when procedures are carried out.
3- Make strategic choices
Zoho CRM employs analytics and reporting to offer accurate data to your decision makers across your business, allowing them to respond to market trends with smarter judgments.
4- Conformity and data protection
You can trust that your client data is secure with Zoho CRM data centers, which are guarded by world-class physical and digital security systems.
5- Mobile compatibility
Zoho CRM mobile allows your team accessibility to critical CRM data no matter where they are. A field salesperson might ask about local clients or stop by for a quick encounter.
6- Keep your customers happy and satisfied
Zoho CRM provides all the required information about the client. This enables taking action quickly and correctly, thus, keeping the customer happy and satisfied.
What does Zoho CRM offer to you?
SFA (Sales Force Automation)
With SFA, i00 automates and customize your sales, marketing and other routine functions and thus creates you more time to focus on valuable work for your customers. You can create specified workflows to reduce time spent on manual data entry.
Process and Lead Management
i00 captures leads, automates lead scoring, identifies high-converting prospects, and provides full contact information with Zoho CRM. Let i00 guide your sales team at each phase of the pipeline. Your team can see where they are and where they are going easily with i00. You can also check each sales step your team is working on.
Communicate with consumers and prospects in real time through e-mail, telephone, social and customer portals. Receive notifications whenever someone interacts with your brand, whether they’re visiting your website, reading an email, or discussing it on social media. i00 will keep you on track with Zoho CRM.
The more your company expands, the more information you will require. With Zoho CRM’s reporting, analytics, and predictions, Zoho tracks the performance of every sales activity and breaks down quotas into manageable objectives for you.
Four Reasons You Should Use Zoho CRM
CRM systems for businesses enable you to import and consolidate all your customer data into a single, centralized area and Zoho gets the best of it, allowing customers to save time. In one simple interface, you’ll have access to all the information you need on a certain customer. That implies that every phone contact, text message, email, Christmas card, and other interaction you have with a consumer may be tracked in a single location. This means you get a full 360-degree picture of each customer. Your sales and support personnel will know each customer inside and out thanks to Zoho CRM and i00’s professional team.
Data… What are you going to do with it, and how are you going to read it?
Data is a complex concept but do not worry, i00 assures the best service with Zoho CRM systems frequently. Zoho CRM provides excellent analytical capabilities for analyzing your business in a variety of ways. This allows you to do a thorough examination of your programs and business. The best thing is that the data can be shared with anyone, whether you’re a huge or small organization. Your entire company can be on the same page.
You may alter your data in several ways. This allows you to track whatever you desire. You have the option of viewing sales prediction reports, new leads, conversions, or demographics.
Zoho CRM will include marketing automation as well as the ability to track campaigns. You can let i00 improve your process. You may also create several email campaigns, schedule them, and then sit back and watch them go. Return when they’re finished to monitor the outcomes. You may make improvements and make better marketing selections after seeing the findings.
When reaching out to a client or a potential client, using Zoho CRM to monitor all the mentioned information is crucial, so it is better to let a professional team like i00 to take over. You’ll be able to speak intelligently to the demands of the clients. This delivers an excellent client experience and distinguishes you from the competition.
A CRM can rank, analyze and prioritize your sales leads, allowing your sales team to focus on potentially closing opportunities and provide accurate answers to customers quickly and efficiently, while ensuring your customer service team has the information they need. With Zoho CRM, i00 helps its clients to move their business faster and more regularly, while also saving them time.